Comments on: A Bad Experience With Camden-Grey Essential Oils

By: Bill

Bill — Tue, 16 Feb 2010 02:34:41 +0000

I’m having similar issues with Customer Service, a.k.a., Vivian, at Camden-Grey.

If you do business with this company you will have problems one day, and when that happens you will receive terrible customer service.

Camden-Grey has an “F” rating with the Better Business Bureau for a good reason. I wish I had found this out before doing business with them. Google is your friend.

By: Trent

Trent — Mon, 28 Dec 2009 04:49:14 +0000

Thanks for the heads up on the bad business this company runs. I will make sure to stay away from them and tell everyone I know to do the same.

By: David Godot

David Godot — Tue, 01 Dec 2009 04:15:50 +0000

Thanks for sharing your experience with this company, Jennifer!

I’m sorry to hear that you have also lost time and money trying to deal with Vivian’s terrible customer service, but it is good that stories like these be posted on the net so that other people will not have to go through the same thing.

There are enough reputable companies out there that no one should have to go through the ordeal of interacting with Vivian Garcia of Camden-Grey Essential Oils.

By: Jennifer Young

Jennifer Young — Tue, 01 Dec 2009 04:00:31 +0000

David, I have had a nearly identical situation! The biggest difference is that I have bought from Camden-Grey for years with no complaints. I am a natural soap maker, and I really did love doing business with them. We went from hobbyists to professional (our orders starting in the low hundreds of dollars and growing to thousands).

This summer we received our first mistake – 2 lbs. of what was labeled “black pepper essential oil” and was nothing of the sort. I assumed after all of these years that it was an honest mistake, and after I had sent a sample and gotten the “I’ve been out of the office; I’ll check my desk today” email, I ordered again. (This oil is for our most popular soap!) Again they sent the wrong thing, so at this point I am out around $250. I reported immediately this time, and I have never heard another word from Vivian. She has not gotten rude with me like she did with you (perhaps because we have spent so much money there), but she seems to have fallen off the face of the earth. We have reported them on the BBB and even had my father, a lawyer, call them.

I will never do business with this company again. I am glad someone else is reporting their horrible service.