I have recently had the misfortune to purchase an essential oil product from a company called Camden-Grey Essential Oils, Inc. – If you follow that link you will find the detailed incident report that I filed on ripoffreport.com, which provides a venue for people to complain about companies that have scammed, ripped off, defrauded, or otherwise disenfranchised their unsuspecting customers. I have also posted a review of Camden Grey on ResellerRatings.com to express my extreme displeasure with the poor quality of the products I received and the shockingly rude service I received.
Camden Gray Oils apparently operate out of Doral, Florida, very near where I used to live when I was in Miami, FL. I ordered from them because their web site appeared reputable and they offered a fair price on my favorite household fragrance oil, grapefruit-ginger. The company is apparently owned and operated by a man and woman named Hector and Vivian.
What I received was some kind of cheap floral oil. It certainly wasn’t what I ordered and I have no reason to believe it was a pure or high quality essential oil. I corresponded with the company a number of times over the ensuing three months. All I was asking for was the correct oil which I had originally ordered. They first demanded that I mail them a sample of the oil, and then when I did this for them they stopped responding to me entirely.
This continued until I finally threatened to contact the Better Business Bureau and to launch an internet campaign to help other potential customers from making the mistake of dealing with them. The responses that I received were so unabashedly rude that this is now what I am doing. I would not want anyone else to have to spend four months getting relief from an error on the part of a company like the Camdan Grey Essential Oil company.
Now that I research the Doral Florida essential oils provider Camden Grey, I see that others have complained about being double-charged by Camden-Grey, followed by the same sort of abuse that the oil company’s owner subjected me to. It also looks like I am not the only who who has noticed the poor quality of Camden-Grey products. If you would like to help me spread the word about my bad experience with Camden essential oils, please link to this article and the reviews that I have posted elsewhere which I have linked to from this article. It is important for Internet shoppers to look out for each other by sharing both bad and good experiences with one another, so that no one else has the type of bad experience that I had ordering essential oil from Camden Grey.
David, I have had a nearly identical situation! The biggest difference is that I have bought from Camden-Grey for years with no complaints. I am a natural soap maker, and I really did love doing business with them. We went from hobbyists to professional (our orders starting in the low hundreds of dollars and growing to thousands).
This summer we received our first mistake – 2 lbs. of what was labeled “black pepper essential oil” and was nothing of the sort. I assumed after all of these years that it was an honest mistake, and after I had sent a sample and gotten the “I’ve been out of the office; I’ll check my desk today” email, I ordered again. (This oil is for our most popular soap!) Again they sent the wrong thing, so at this point I am out around $250. I reported immediately this time, and I have never heard another word from Vivian. She has not gotten rude with me like she did with you (perhaps because we have spent so much money there), but she seems to have fallen off the face of the earth. We have reported them on the BBB and even had my father, a lawyer, call them.
I will never do business with this company again. I am glad someone else is reporting their horrible service.
Thanks for sharing your experience with this company, Jennifer!
I’m sorry to hear that you have also lost time and money trying to deal with Vivian’s terrible customer service, but it is good that stories like these be posted on the net so that other people will not have to go through the same thing.
There are enough reputable companies out there that no one should have to go through the ordeal of interacting with Vivian Garcia of Camden-Grey Essential Oils.
Thanks for the heads up on the bad business this company runs. I will make sure to stay away from them and tell everyone I know to do the same.
I’m having similar issues with Customer Service, a.k.a., Vivian, at Camden-Grey.
If you do business with this company you will have problems one day, and when that happens you will receive terrible customer service.
Camden-Grey has an “F” rating with the Better Business Bureau for a good reason. I wish I had found this out before doing business with them. Google is your friend.